The National Association of Manufacturers (NAM) is thelargest manufacturing association in the United States, representingmanufacturers in every industrial sector and in all 50 states. The mission ofthe NAM is to be the voice for all manufacturing in the United States.
National Association of Manufacturers
Position Description
Job Title: Associate Director, Member ServicesDivision: Finance and AdministrationDepartment: Innovation Research Interchange
Reports to: IRI Executive Director
FLSA/Level: Exempt/Senior Professional
Location: Remote
Work with the world's leading innovation professionals helping them tackle real world challenges such as the impact of artificial intelligence, workforce DE&I, professional development, and the future of innovation in industry through our Innovation Research Interchange (IRI). The IRI is the oldest member-driven, global business leadership network dedicated to innovation leaders in industry, academia, and the federal government. IRI providesopportunities to network with peers, access research and resources, transfer knowledge, and focus on the future of innovation.
Summary:
The Associate Director, Member Services is the lead member-facing position on the IRI team. They assist members as needed with a variety of programs and services to promote an optimal member experience; ensuring that everyone is able to extract the full value of their IRI membership. The ideal candidate is a customer obsessed individual who can demonstrate a track record of serving as a tireless champion for our members and a love for developing high-impact experiences that generate deep member loyalty. The position builds upon a developed, successful member orientation and retention program but which will also benefit from someone who can design and deliver exceptional new experiences for members - to continually evolve to what members need and add new services by drawing inspiration from multiple sources.
Specific duties include:
- Oversee all aspects of IRI's member services concierge program via the Innovation Resources, Insights & Solutions (IRIS).
- Serves as an advisor to members, offering tailored recommendations for most appropriate professional development, networking, access to IRI content and events to attend
- Create and supports the peer-to-peer networks for members.
- Conducts check-ins with members to discuss their needs and review membership benefits and to.
- Monthly, virtual, Coffee House events with different levels of innovation leadership (i.e., CTOs, Directors, Emerging Leaders, etc.) to include recruitment of speakers and conversation facilitation.
- Conduct annual surveys measuring member satisfaction and applying results to facilitate change.
- Work with other IRI team members to offer in-person Regional
- Meetings that allow for new levels of participation among members and eliminate their travel costs.
- Manage annual dues process, including but not limited to making dues recommendations to the Board of Directors, distributing invoices, and tracking dues payments.
The above list of responsibilities is representative of the position and is not intended to limit or preclude other responsibilities and tasks that may be associated with or added to the position.
Qualifications:
- The candidate for this position will ideally have experience in an association dealing with member management requirements;
- 5-7 years' experience in a similar position is desired. Competency with Microsoft Office, database programs, marketing, and web-based systems is preferred;
- Candidate can work on a remote basis.
Specific capabilities of the position are:
- Exceptional customer service and communication skills; confidence in interacting with senior-level executives from Fortune 100 organizations;
- Exceptional written and verbal communication and interpersonal skills;
- Strong attention to detail and critical thinking;
- Demonstrated skill in problem-solving, negotiating, and resolving conflicts;
- Strong time management skills and ability to balance multiple deliverables;
- Commitment to providing best in class customer service;
- Ability to work in a fast paced and changing environment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The National Association of Manufacturers (NAM) is the largest manufacturing association in the United States and one of the nation's most influential advocates for manufacturing. By joining the NAM, you become part of a spirited anddynamic team that is driven to succeed. We recognize and reward our staff with competitive pay and annual performance-based bonus programs. We offer an outstanding benefits package that includes health, dental, and visioninsurance, life, short-term and long-term disability, flexible spending accounts, SmarTrip, and a 401(k) Salary Deferral plan with employer match and contributions, generous vacation and sick leave, paid federal holidays plusfloating holiday, paid monthly wellness stipend, complimentary on-site gym access and healthy snacks in the break room. Become part of a fast-paced team passionate about keeping the United States the world leader in manufacturing.
People. Passion. Progress.
The NAM is an equal opportunity employer.
